Exchange Policy

At DFG Beauty, we want to ensure complete satisfaction with your purchase. If you received the wrong item or wish to exchange a product for a different variant or color, we offer a hassle-free exchange policy to accommodate your needs.

1. Eligibility for Exchanges:

• To be eligible for an exchange, your item must be unused, unopened, and in the same condition that you received it.
• Exchanges are accepted within 30 days from the delivery date.
• Only products purchased directly from DFG Beauty's official website or authorized retailers are eligible for exchanges.

2. Process for Exchanges:

• Contact our customer support team at support@beautybydfg.com within the specified exchange window to request an exchange authorization.
• Once approved, you will receive an exchange authorization code and instructions on proceeding.
• Pack the item securely, including all original packaging and any included accessories.
• Write the exchange authorization code on the outside of the package.
• Ship the package to the provided exchange address. Please note that the cost of return shipping is the customer's responsibility.

3. Eligible Exchange Options:

• Exchange for a Different Variant: You can exchange the product for a different variant, such as a different color or shade of the same product.
• Exchange for a Different Product: If the product you wish to exchange is of a higher or lower value, we will apply for a credit or refund the difference accordingly.

4. Non-Exchangeable Items:

• Opened or used products.
• Products purchased from unauthorized retailers.
• Items that are beyond the specified exchange window.

5. Damaged or Defective Exchanges:

6. Customer Support: